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IT Support Technician

Job Description  IT Support Technician   REPORTS TO: DIRECTOR OF INFORMATION TECHNOLOGY STATUS: FULL-TIME, EXEMPT, SALARIED  Under general supervision, the IT Support Technician provides technical software, hardware and network problem resolution to all campus computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. The IT Support Technician is to clearly communicate technical solutions in a user-friendly, professional manner and will assist other IT